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FAQ

Cabinet Construction

Are iProKitchen's cabinets CARB2 certified?

Yes, all of our products are 100% in compliance with CARB Phase 1 & CARB Phase 2 defined guidelines of composite wood products.

For more information on CARB2:  http://www.arb.ca.gov/toxics/compwood/compwood.htm

Are the doors solid wood?

Our standard Mid-Grade cabinetry drawer fronts and frames are constructed from 3/4" solid oak, hickory, maple, or cherry hardwood. 90% of our Raised and Flat panel doors feature solid wood center panels, except in our entry level group which is veneered Raised and Flat center panels.

Are your cabinets Made in America or simply Assembled here?

All of iProKitchen Cabinetry Selections are Made in America and factory milled, manufactured, and assembled. Unlike some of our less scrupulous competitors who import RTA cabinetry or foreign manufactured doors, face frames, cabinet sides, parts, etc. and ONLY assemble those parts here in the U.S. our cabinetry is Made in America. You can always tell because unlike truly American manufactured cabinetry, they will never use the “Made in America” phrase or logo. We are proud that our cabinets and products help employ hundreds of American factory workers.

Are your cabinets Ready to Assemble (RTA) or are they pre-assembled?

All of iProKitchen's cabinetry selections are Made in America and built-to-order. We don’t manufacture or carry any imported RTA or “knock down” cabinetry. All of our cabinetry is factory assembled, individually inspected, and fully boxed to insure it arrives at your job site intact and ready to install.

Do your cabinets have "soft close" doors?

Our standard Mid-Grade cabinetry has Cushion Close Door Hinges as a standard feature.

Does iProKitchen Cabinetry contain any particleboard?

Our standard Mid-Grade cabinetry is constructed from solid oak, hickory, maple or cherry hardwoods and ½” thick solid plywood ends with matching real wood veneer finished ends on both sides. With engineered wood tops, bottoms, and shelves. All wood Construction with no engineered wood is available. Our plywood is also CARB2 compliant for restricted formaldehyde emissions.

How are your drawers constructed?

Our standard Mid-Grade cabinetry features 4-sided drawer boxes with dovetail carpentry joints constructed from 5/8" thick natural finish solid hardwood with fully captured plywood bottoms and CushionClose® Full Access Hidden Glides. This integrated slow-close mechanism helps reduce slams and noise and utilizes unique air damper technology for whisper-quiet luxury. The 21” extension provides full access to drawer contents. All drawers meet KCMA load standards of 15 pounds per square foot.

How can I be sure your cabinetry will stand up to wear and tear?

Our standard Mid-Grade cabinetry construction meets or exceeds the rigorous standards set by the American National Standards Institute (ANSI) and by the Kitchen Cabinet Manufacturers Association (KCMA). We have the KCMA seal to confirm it and a limited lifetime warranty to guarantee it.

How is the interior of the cabinet finished?

Our standard Mid-Grade cabinetry features a sanitary, wipe-clean natural wood grain laminate finished interior. There is no need for shelf paper or shelf liner material.

What requirements do you need to meet to get KCMA certification?

All shelves and bottoms are loaded at 15 pounds per square foot, and loading is maintained for seven days to ensure that there is no excessive deflection and no visible sign of joint separation or failure of any part of the cabinets or the mounting system.

Mounted wall cabinets are gradually loaded to 600 pounds without any visible sign of failure in the cabinet or the mounting system.

To test the strength of base-front joints, a load of 250 pounds is applied against the inside of cabinet-front stiles for cabinets with drawer rail, or 200 pounds is applied for cabinets without drawer rail, to ensure reliable front joints that will not open during stress in service or during installation.

To test the ability of drawers and drawer mechanisms to operate with loading during normal use, drawers are loaded at 15 pounds per square foot and operated through 25,000 cycles. The drawers must then remain operable with no failure in any part of the drawer assembly or operating system, and drawer bottoms must not be deflected to interfere with drawer operation.

To test the ability of doors, hinges, and means of attachment to withstand loading, 65 pounds of weight is applied on the door. The weighted door is slowly operated for 10 cycles from 90 degrees open to 20 degrees open and returned to the 90 degree position. The door must remain weighted for 10 minutes, after which the door and hinges must show no visible signs of damage, and connections between cabinet-and-hinge and door-and-hinge must show no sign of looseness.

To test the ability of the finish to withstand substances typically found in the kitchen and bath, exterior exposed surfaces of doors, front frames, drawer fronts and end panels are subjected to vinegar, lemon, orange and grape juices, tomato ketchup, coffee, olive oil, and 100-proof alcohol for 24 hours and to mustard for one hour. After this test, the finish must show no appreciable discoloration, stain, or whitening that will not disperse with ordinary polishing and no indication of blistering, checks, or other film failure.

Learn more about KCMA testing procedures and certification go to: http://www.kcma.org/About/Performance_Testing_and_Certification#2

Care and Maintenance

How do I adjust the doors and drawers on my cabinetry?

Door and drawer adjustment is very simple and only requires a Phillips screwdriver.

What is the warranty period?

All of our cabinetry carries a Limited Lifetime Warranty. Please visit the Warranty page to view complete warranty details.

Delivery

How do you deliver your cabinetry?

All of our cabinetry is delivered into the job site, not just curbside. We use a national and reliable delivery service that will unload and bring the cabinets into the job site. You don’t need to lift a thing. You no longer need to worry about having groups of men at the job waiting all day to unload and bring cabinets in. we Take care of it for you.

How long will it take to receive my cabinets?

Our standard lead time for cabinetry is approximately 4-6 weeks.

How much will shipping/delivery cost?

We do not charge for freight or delivery to a reasonably accessible standard 1st floor location. If your order has special delivery requirements, high-rises, unreasonably out of the way location such as islands or such, additional fees may apply. Check with your designer for details.

How will I know when my cabinetry will arrive?

Our Customer Service department will email approximately a week prior to delivery and set up a delivery date. A day or two before that date they will contact you to confirm that date and to give you a delivery time window.

What About Additional Materials or Warranty Parts Orders?

All warranty parts orders or additional material orders for a preexisting order will automatically be shipped to the original delivery address attached to the original order unless specifically instructed otherwise.

What if my delivery includes damaged cabinets?

Please document the damage with the delivery company upon delivery and notify us immediately by emailing either your designer or Customer Service. All damaged cabinets will be replaced under our Lifetime Limited Warranty. Hidden damage that may not be found until the cabinet are unboxed are handled the same way, and are also covered under warranty.

What if some of the items listed are not part of the delivery?

Product verified as a shortage on the Bill of Lading will be rushed into production and delivered as soon as possible. Shortage claims for missing cartons or hidden shortage claims must be made within 48 hours of delivery by emailing your designer or customer service.

Design Service

Are there any hidden fees for the design service?

For our Builder-Grade, Mid-Grade, and Semi-Custom Cabinetry our design service is 100% FREE with no hidden charges. For our Custom-Grade cabinetry, and due to the detailed and complicated nature of designing fully custom kitchens, design fees may be charged on a case by case basis.

How can I see a cabinet before I buy a complete kitchen?

We have several Regional Service Showrooms available to you to view our products. Your assigned designer can tell you if there is one near you or not. Otherwise, we have sample doors and several sample kits available for you to purchase. We offer a “Double Your Money Back” guarantee on all samples Purchased. See details in the ProPartner section.

How fast can I expect to get my design?

Once your assigned designer has all of the information they need from you, and depending on the size of the project and the design complexity requested, design times can range from 1-3 business days. Custom-Grade designs, due to the detailed and complicated nature of designing fully custom kitchens, may take quite a bit longer.

Who are your designers?

You will be assigned a specific designer to work with. This enables your designer to get to know you, who you are, what you want, and how you like things done. All of our designers have a Minimum 10 years of experience designing kitchens. We only hire and work with top professionals so we can give you the expert service you deserve.

Ordering

What About Additional Materials or Warranty Parts Orders?

All warranty parts orders or additional material orders for a preexisting order will automatically be shipped to the original delivery address attached to the original order unless specifically instructed otherwise.

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